Shipping & Returns
Shipping Information
Shipping Policy:
We offer fast and reliable shipping on all orders. Once your order is placed, it will be processed and shipped within 2-7 days. You will receive a tracking number to monitor the status of your shipment. Please note that shipping times may vary depending on your location.
Shipping Rates:
Shipping rates are calculated based on the weight of your order and the delivery address. The exact shipping cost will be displayed during checkout.
Processing Time:
Orders are processed everyday excluding holidays. If you have any questions regarding your shipment or need assistance, please contact our support team.
Return Policy
Return Policy:
We want you to be fully satisfied with your purchase. However, we only accept returns if the product is defective or damaged upon arrival. Please inspect your items immediately after receiving them.
Returns Process:
If your product is defective or damaged, please contact our customer service team within 3 days of receipt. You will need to provide your order number and photos or video of the defect. Once we verify the issue, we will guide you through the return process.
Restocking Fee:
Please note that all returns, except for defective or damaged items, are subject to a restocking fee of 15% of the product price. This fee helps cover the costs of inspecting, repackaging, and restocking the items.
Exchanges:
We do not offer exchanges at this time. If you wish to receive a different product, please return the original item and place a new order.